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Billing History

Access your complete subscription billing history, view past invoices, download receipts, and manage payment methods.

Billing History

Overview​

The Billing History page allows you to:

  • View all past subscription invoices
  • Download invoice copies and receipts
  • Track payment history
  • Update payment methods
  • View billing cycle information
  • Access tax documents

Accessing Billing History​

  1. Navigate to Subscription → Billing from the main menu
  2. Or click on your profile and select Billing History

Invoice List​

Invoice Information​

Each invoice displays:

  • Invoice Number: Unique identifier (e.g., INV-2025-001)
  • Invoice Date: Date the invoice was generated
  • Billing Period: Coverage period (e.g., Jan 1 - Jan 31, 2025)
  • Plan: Subscription plan name (Starter, Professional, Enterprise)
  • Amount: Total amount charged
  • Status: Payment status (Paid, Pending, Failed)
  • Actions: Download, View, Print options

Invoice Status​

Paid ✅

  • Payment successfully processed
  • Receipt available for download
  • Service active

Pending ⏳

  • Payment processing
  • Awaiting confirmation
  • Service remains active temporarily

Failed ❌

  • Payment unsuccessful
  • Retry payment required
  • Service may be suspended

Refunded 🔄

  • Payment refunded
  • Credit applied to account
  • Adjustment invoice generated

Viewing Invoice Details​

Invoice Breakdown​

Click on any invoice to view:

Subscription Details

  • Plan name and tier
  • Billing cycle (Monthly/Yearly)
  • Subscription period
  • Pro-rated charges (if applicable)

Charges

  • Base subscription fee
  • Add-on charges
  • Discounts applied
  • Taxes (GST/IGST)
  • Total amount

Payment Information

  • Payment method used
  • Transaction ID
  • Payment date and time
  • Payment gateway reference

Downloading Invoices​

Download Options​

  1. PDF Format

    • Click Download PDF button
    • Professional invoice format
    • Includes company details and tax information
    • Suitable for accounting records

  2. Print Invoice

    • Click Print button
    • Printer-friendly format
    • Optimized layout
    • Include payment receipt

Bulk Download​

Download multiple invoices:

  1. Select invoices using checkboxes
  2. Click Download Selected
  3. Choose format (PDF or ZIP)
  4. Download combined file

Payment Methods​

Current Payment Method​

View your active payment method:

  • Card type and last 4 digits
  • Expiry date
  • Billing address
  • Default payment indicator

Adding a Payment Method​

  1. Click Add Payment Method
  2. Enter card details or select UPI/Net Banking
  3. Verify with OTP (if required)
  4. Save for future payments

Updating Payment Method​

  1. Click Update Payment Method
  2. Enter new payment details
  3. Verify the change
  4. Set as default (optional)

Removing a Payment Method​

  1. Click Remove next to the payment method
  2. Confirm removal
  3. Ensure another payment method is set as default
warning

You must have at least one active payment method for automatic renewals.

Payment History​

Transaction Log​

View all payment transactions:

DateInvoiceAmountMethodStatusReceipt
Jan 15, 2025INV-2025-001₹999Visa •••• 1234SuccessDownload
Dec 15, 2024INV-2024-012₹999Visa •••• 1234SuccessDownload
Nov 15, 2024INV-2024-011₹999UPISuccessDownload

Failed Payments​

If a payment fails:

  1. You'll receive an email notification
  2. Retry payment within 7 days
  3. Update payment method if needed
  4. Contact support if issues persist

Retry Payment:

  • Click Retry Payment on the failed invoice
  • Confirm payment method
  • Complete the transaction

Billing Cycle Information​

Current Billing Cycle​

View your active billing period:

  • Start Date: Beginning of current cycle
  • End Date: Renewal date
  • Days Remaining: Time until next billing
  • Next Invoice Date: When you'll be charged next
  • Next Amount: Expected charge amount

Renewal Settings​

Auto-Renewal (Recommended)

  • Automatic payment on renewal date
  • No service interruption
  • Email reminder 7 days before renewal

Manual Renewal

  • Requires manual payment
  • Risk of service suspension
  • Payment reminder emails sent
tip

Enable auto-renewal to ensure uninterrupted service and avoid late fees.

Tax Documents​

GST Invoices​

For Indian customers:

  • All invoices include GST breakdown
  • CGST + SGST for intra-state
  • IGST for inter-state
  • GSTIN displayed on invoice

Tax Certificates​

Download annual tax summary:

  1. Navigate to Tax Documents
  2. Select financial year
  3. Download consolidated statement
  4. Use for tax filing purposes

Refunds and Credits​

Refund Status​

Track refund requests:

  • Refund amount
  • Reason for refund
  • Processing status
  • Expected credit date
  • Refund method

Account Credits​

View available credits:

  • Credit amount
  • Source (refund, promotion, adjustment)
  • Expiry date (if applicable)
  • Applied to next invoice automatically

Frequently Asked Questions​

How long are invoices stored?​

All invoices are stored indefinitely and available for download anytime.

Can I get a duplicate invoice?​

Yes, simply download the invoice again from your billing history.

What if my payment fails?​

You'll have 7 days to retry the payment. Update your payment method if needed.

Can I change my billing cycle?​

Yes, contact support to switch between monthly and yearly billing.

How do I get a refund?​

Contact support within 7 days of payment with your refund request.

Are invoices GST compliant?​

Yes, all invoices include proper GST breakdown and are compliant with Indian tax laws.

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